Source note · The Queue Record and what a queue counts at a transfer
Enabling the manage agent queue assignments option does not let a supervisor manage assignments for all agents or all queues; they may manage only the teams and queues they are already assigned to.
Checked 2026-09-05
Enabling this option doesn't allow supervisors to manage assignments for all agents or all queues.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- user profiles
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Supervise and manage Contact Center queues — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Supervise and manage Contact Center queues, View queues prerequisites
Cite this note
APA
WarmTransfer. (2026, September 5). The Queue Record and what a queue counts at a transfer: source note wxqrec-permission-does-not-widen-scope. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxqrec-permission-does-not-widen-scope
BibTeX
@misc{warmtransfer-claim-wxqrec-permission-does-not-widen-scope,
title = {The Queue Record and what a queue counts at a transfer: source note wxqrec-permission-does-not-widen-scope},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxqrec-permission-does-not-widen-scope},
note = {Source note wxqrec-permission-does-not-widen-scope, checked 2026-09-05}
}