The Supervisor Desktop queue statistics table defines Abandoned as interactions that overflowed or transferred after being handled today, which conflicts with the KPI card definition of abandoned as terminated in queue before connecting to an agent.
disputed · Checked 2026-10-01
The total number of interactions that overflowed or transferred after being handled today.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Supervisor Desktop
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Status
- disputed
- Checked
- 2026-10-01
Sources
- Supervise and manage Contact Center queues — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Queue statistics table, Abandoned row
Cite this note
APA
WarmTransfer. (2026, October 1). Troubleshooting Webex Contact Center reporting discrepancies: source note wxcc-reporting-discrepancies-sup-abandoned-def-conflict. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-reporting-discrepancies-sup-abandoned-def-conflict
BibTeX
@misc{warmtransfer-claim-wxcc-reporting-discrepancies-sup-abandoned-def-conflict,
title = {Troubleshooting Webex Contact Center reporting discrepancies: source note wxcc-reporting-discrepancies-sup-abandoned-def-conflict},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-reporting-discrepancies-sup-abandoned-def-conflict},
note = {Source note wxcc-reporting-discrepancies-sup-abandoned-def-conflict, checked 2026-10-01}
}