Source note · Setting up supervisors in Webex Contact Center
For a supervisor to assign or remove agents from queues, Manage agent queue assignments must be enabled on the Supervisor user profile in Control Hub, and it only covers teams and queues the supervisor already has access to.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- access-management
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Supervise and manage Contact Center queues — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Manage agents in queues - prerequisites
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up supervisors in Webex Contact Center: source note wxcc-supervisor-setup-queue-assign-permission. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-supervisor-setup-queue-assign-permission
BibTeX
@misc{warmtransfer-claim-wxcc-supervisor-setup-queue-assign-permission,
title = {Setting up supervisors in Webex Contact Center: source note wxcc-supervisor-setup-queue-assign-permission},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-supervisor-setup-queue-assign-permission},
note = {Source note wxcc-supervisor-setup-queue-assign-permission, checked 2026-09-30}
}