A supervisor can assign or unassign agents to a queue from the queue's ellipsis menu in the Actions column of Supervisor Desktop.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- supervisor desktop
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Supervise and manage Contact Center queues — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Manage agent's queue assignments, Assign agents to queue
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up queue overflow and distribution groups in Webex Contact Center: source note wxcc-queue-overflow-setup-sd-assign-agents. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-queue-overflow-setup-sd-assign-agents
BibTeX
@misc{warmtransfer-claim-wxcc-queue-overflow-setup-sd-assign-agents,
title = {Setting up queue overflow and distribution groups in Webex Contact Center: source note wxcc-queue-overflow-setup-sd-assign-agents},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-queue-overflow-setup-sd-assign-agents},
note = {Source note wxcc-queue-overflow-setup-sd-assign-agents, checked 2026-10-01}
}