Source note · Setting up supervisors in Webex Contact Center
Supervisor queue assignment management works only for agent-based queues, not for team-based or skill-based queues.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- supervisor-desktop
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Supervise and manage Contact Center queues — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Manage agents in queues - note
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up supervisors in Webex Contact Center: source note wxcc-supervisor-setup-queue-assign-agent-based. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-supervisor-setup-queue-assign-agent-based
BibTeX
@misc{warmtransfer-claim-wxcc-supervisor-setup-queue-assign-agent-based,
title = {Setting up supervisors in Webex Contact Center: source note wxcc-supervisor-setup-queue-assign-agent-based},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-supervisor-setup-queue-assign-agent-based},
note = {Source note wxcc-supervisor-setup-queue-assign-agent-based, checked 2026-09-30}
}