Claim record · The Queue Record and what a queue counts at a transfer
Transferred interactions is defined in one table of the queue supervision article as contacts transferred from a primary to a secondary agent or an external number, and in another as interactions sent to overflow or transferred after being handled.
disputed · verified 2026-09-05
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Supervisor Desktop
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Status
- disputed
- Confidence
- 0.60
- Verified
- 2026-09-05
Sources
- Supervise and manage Contact Center queues — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Supervise and manage Contact Center queues, real-time queue metrics table against the queue performance overview table
Cite this claim
APA
WarmTransfer. (2026, September 5). The Queue Record and what a queue counts at a transfer: claim wxqrec-transferred-interactions-two-definitions. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxqrec-transferred-interactions-two-definitions
BibTeX
@misc{warmtransfer-claim-wxqrec-transferred-interactions-two-definitions,
title = {The Queue Record and what a queue counts at a transfer: claim wxqrec-transferred-interactions-two-definitions},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxqrec-transferred-interactions-two-definitions},
note = {Claim wxqrec-transferred-interactions-two-definitions, verified 2026-09-05}
}