Supervisor Desktop's Queue KPI card shows Waiting in queue (contacts currently waiting) and the longest-waiting contacts for each queue.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- supervisor desktop
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Supervise and manage Contact Center queues — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · View Queue KPI card
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up queue overflow and distribution groups in Webex Contact Center: source note wxcc-queue-overflow-setup-sd-queue-kpi. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-queue-overflow-setup-sd-queue-kpi
BibTeX
@misc{warmtransfer-claim-wxcc-queue-overflow-setup-sd-queue-kpi,
title = {Setting up queue overflow and distribution groups in Webex Contact Center: source note wxcc-queue-overflow-setup-sd-queue-kpi},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-queue-overflow-setup-sd-queue-kpi},
note = {Source note wxcc-queue-overflow-setup-sd-queue-kpi, checked 2026-10-01}
}