Source note · The Queue Record and what a queue counts at a transfer
The manage agents control exists only for agent-based queues and not for team-based or skill-based queues, whatever the permission says.
Checked 2026-09-05
This option is available only for agent-based queues, not for team-based or skill-based queues.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Supervisor Desktop
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Supervise and manage Contact Center queues — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Supervise and manage Contact Center queues, Manage agent queue assignments prerequisites
Cite this note
APA
WarmTransfer. (2026, September 5). The Queue Record and what a queue counts at a transfer: source note wxqrec-manage-agents-is-queue-type-scoped. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxqrec-manage-agents-is-queue-type-scoped
BibTeX
@misc{warmtransfer-claim-wxqrec-manage-agents-is-queue-type-scoped,
title = {The Queue Record and what a queue counts at a transfer: source note wxqrec-manage-agents-is-queue-type-scoped},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxqrec-manage-agents-is-queue-type-scoped},
note = {Source note wxqrec-manage-agents-is-queue-type-scoped, checked 2026-09-05}
}