What happens to a flow when a contact is transferred to an entry point
Verified 2026-09-15 · 11 claims · sources tier 2
Also known as Go to Entry Point, NewPhoneContact.DNIS, Start Flow.
When a contact transfers to an entry point, the source flow terminates while the receiving entry point evaluates its own configuration 39. Routing logic at the target destination executes based on the strategy active at the moment the transfer arrives 96.
Entry point arrival and routing execution
Cisco states that when a contact arrives at an entry point, the routing engine checks which entry point routing strategy is active at the given time and follows that configuration 9. In the GoTo activity, the entry point option instructs the reader to select it if flow logic should change based on the active routing strategy at the time of transfer 6. WarmTransfer's reading of the sources is that a transfer to an entry point runs that entry point's routing strategy afresh rather than continuing the transferring flow 11.
Within flow navigation, the Start Flow activity is the only documented way into a flow, and no activity enters another flow part way through 10.
Transfer activities and source flow termination
The Blind Transfer activity is terminal, meaning the flow ends once the transfer executes and nothing of the transferring flow runs after it 3. On a blind transfer to an entry point or dial number, the target is presented to the receiving entry point flow as a dialled number identification service value, which is available in a flow variable that the receiving flow can evaluate 8.
The Bridged Transfer activity is the single case where Cisco states that the call flow continues, and the destination it names is a third-party interactive voice response or automatic call distribution system rather than an entry point 4.
Variable handling
Variable behavior depends on whether the destination is another flow or an entry point 5. Going to another flow allows variables to be mapped by hand, whereas going to an entry point carries global variables only when both the name and data type match 5.
See also
- See also The entry point.
- See also Webex Contact Center Flow Designer architecture.
- See also Webex Contact Center queues teams and routing strategies.
Applicability
Across the claims in this article, the evidence covers Cisco Webex Contact Center, verified as of 2026-09-05. The deployment model is not covered by any claim in this article.
What remains uncertain
No source states in words whether a transfer to an entry point re-runs its routing strategy, with the terms "re-evaluate", "restart", and "mid-flow" occurring 0 times across the 4 documents that describe entry points and flows 7. Whether an explicit Cisco sentence exists stating whether a transfer re-runs the routing strategy is not covered by any claim in this article. In addition, whether an entry point transfer spends the 25-transition routing budget is not covered by any claim in this article. Finally, whether an event flow enters a flow other than at Start Flow is not covered by any claim in this article.
See also
Part of
- The entry point — Answers by mechanism what that packet recorded as unstated
Related to
- Who can change a recording and what happens at a transfer — Both turn on what a flow does at a transfer
Referenced by
- The Flow Designer activity cataloguestub — An event flow is not a way into a running flow
- The Webex Contact Center Flow Designer activity set — An event flow is not a way into a running flow
- Webex Contact Center preview and progressive outbound campaigns — An IVR campaign escalates through a Goto Entry Point hop
- What an event flow can do — The canvas that is not a way into a running flow
Claims
| # | Claim | Status | Confidence | Verified |
|---|---|---|---|---|
| 1 | The one documented way a campaign call reaches a live agent from an IVR campaign is a Goto Entry Point activity into a separate flow associated with an inbound entry point. Configure Voice Outbound Campaign Modes in Webex Contact Center · Configure Voice Outbound Campaign Modes, escalating an IVR campaign call | fact | 0.90 | 2026-09-15 |
| 2 | An event flow is an asynchronous extension of the same flow on its own canvas, with a unique start and end and no activities shared with the main flow. Build and manage flows with Flow Designer · Flow Designer, event flows | fact | 0.90 | 2026-09-05 |
| 3 | The blind transfer activity is terminal and the flow ends once the transfer executes, so nothing of the transferring flow runs after it. Build and manage flows with Flow Designer · Flow Designer, Blind Transfer activity | fact | 0.90 | 2026-09-05 |
| 4 | The bridged transfer activity is the one case where Cisco says the call flow continues, and the destination it names is a third-party interactive voice response or automatic call distribution system rather than an entry point. Build and manage flows with Flow Designer · Flow Designer, Bridged Transfer activity | fact | 0.90 | 2026-09-05 |
| 5 | Going to another flow allows variables to be mapped by hand, where going to an entry point carries global variables only when name and data type both match. Build and manage flows with Flow Designer · Flow Designer, GoTo activity, Go to Flow against Go to Entry Point | fact | 0.90 | 2026-09-05 |
| 6 | The GoTo activity's entry point option tells the reader to choose it if the flow logic should change based on the active routing strategy at the time of transfer. Build and manage flows with Flow Designer · Flow Designer, GoTo activity, Flow Destination Settings, Go to Entry Point | fact | 0.90 | 2026-09-05 |
| 7 | No source states in words whether a transfer to an entry point re-runs its routing strategy; re-evaluate, restart and mid-flow occur 0 times across the 4 documents that describe entry points and flows. Set up routing strategies · Set up routing strategies, Flow Designer, the architecture article and Set up a channel, counted against the rendered article | fact | 0.90 | 2026-09-05 |
| 8 | On a blind transfer to an entry point or dial number, the target is presented to the receiving entry point flow as a dialled number identification service value, available in a flow variable the receiving flow can evaluate. Build and manage flows with Flow Designer · Flow Designer, blind transfer to an entry point or dial number | fact | 0.90 | 2026-09-05 |
| 9 | Cisco states that when a contact arrives at an entry point the routing engine checks which entry point routing strategy is active at the given time and follows that configuration. Build and manage flows with Flow Designer · Flow Designer, Entry point routing strategies | fact | 0.90 | 2026-09-05 |
| 10 | The Start Flow activity is the only documented way into a flow, and no activity enters another flow part way through. Build and manage flows with Flow Designer · Flow Designer, activity catalogue and Start Flow | fact | 0.90 | 2026-09-05 |
| 11 | A transfer to an entry point runs that entry point's routing strategy afresh rather than continuing the transferring flow. Build and manage flows with Flow Designer · Flow Designer, Entry point routing strategies and the GoTo activity and the blind transfer DNIS passage | inference | 0.60 | 2026-09-05 |
Sources
Build and manage flows with Flow Designer
Configure Voice Outbound Campaign Modes in Webex Contact Center
Set up routing strategies
Cite this page
APA
WarmTransfer. (2026, September 15). What happens to a flow when a contact is transferred to an entry point. WarmTransfer. https://warmtransfer.net/knowledge/wxcc-routing-strategy-reruns
BibTeX
@misc{warmtransfer-wxcc-routing-strategy-reruns,
title = {What happens to a flow when a contact is transferred to an entry point},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/wxcc-routing-strategy-reruns},
note = {Verified 2026-09-15}
}