A transfer to an entry point runs that entry point's routing strategy afresh rather than continuing the transferring flow.
inferred · Checked 2026-09-05
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- routing
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Status
- inferred
- Checked
- 2026-09-05
Sources
- Build and manage flows with Flow Designer — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Flow Designer, Entry point routing strategies and the GoTo activity and the blind transfer DNIS passage
Cite this note
APA
WarmTransfer. (2026, September 5). What happens to a flow when a contact is transferred to an entry point: source note wxrsr-transfer-reruns-the-strategy. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxrsr-transfer-reruns-the-strategy
BibTeX
@misc{warmtransfer-claim-wxrsr-transfer-reruns-the-strategy,
title = {What happens to a flow when a contact is transferred to an entry point: source note wxrsr-transfer-reruns-the-strategy},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxrsr-transfer-reruns-the-strategy},
note = {Source note wxrsr-transfer-reruns-the-strategy, checked 2026-09-05}
}