Cisco states that when a contact arrives at an entry point the routing engine checks which entry point routing strategy is active at the given time and follows that configuration.
Checked 2026-09-05
When a contact arrives at an entry point, the routing engine checks to see which entry point routing strategy is active at the given time and follows that configuration.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- routing
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Build and manage flows with Flow Designer — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Flow Designer, Entry point routing strategies
Cite this note
APA
WarmTransfer. (2026, September 5). What happens to a flow when a contact is transferred to an entry point: source note wxrsr-routing-engine-checks-on-arrival. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxrsr-routing-engine-checks-on-arrival
BibTeX
@misc{warmtransfer-claim-wxrsr-routing-engine-checks-on-arrival,
title = {What happens to a flow when a contact is transferred to an entry point: source note wxrsr-routing-engine-checks-on-arrival},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxrsr-routing-engine-checks-on-arrival},
note = {Source note wxrsr-routing-engine-checks-on-arrival, checked 2026-09-05}
}