On a blind transfer to an entry point or dial number, the target is presented to the receiving entry point flow as a dialled number identification service value, available in a flow variable the receiving flow can evaluate.
Checked 2026-09-05
The receiving flow can evaluate NewPhoneContact.DNIS and use it in routing logic.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Flow Designer
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Build and manage flows with Flow Designer — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Flow Designer, blind transfer to an entry point or dial number
Cite this note
APA
WarmTransfer. (2026, September 5). What happens to a flow when a contact is transferred to an entry point: source note wxrsr-receiving-flow-gets-a-dialled-number. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxrsr-receiving-flow-gets-a-dialled-number
BibTeX
@misc{warmtransfer-claim-wxrsr-receiving-flow-gets-a-dialled-number,
title = {What happens to a flow when a contact is transferred to an entry point: source note wxrsr-receiving-flow-gets-a-dialled-number},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxrsr-receiving-flow-gets-a-dialled-number},
note = {Source note wxrsr-receiving-flow-gets-a-dialled-number, checked 2026-09-05}
}