Copilot and intelligent recap for Teams Phone calls

See also

Sources

1. 1
   Microsoft's admin page for Copilot in Teams calls states that it applies to 1:1 Teams calls and to PSTN calls.

   Manage Microsoft Copilot in Teams calls · APPLIES TO banner at top of page · Checked 2026-10-02
2. 2
   The -CallRecordingExpirationDays parameter of Teams calling policy sets the expiration of recorded 1:1 calls, with a documented default of 60 days.

   Set-CsTeamsCallingPolicy (MicrosoftTeams) · Parameters > -CallRecordingExpirationDays · Checked 2026-10-02
3. 3
   Recordings of 1:1 and group Teams calls are saved to the OneDrive of the user who selected Record.

   Teams meeting recording and transcript storage and permissions in OneDrive and SharePoint · Recording storage > 1:1 and group calls · Checked 2026-10-02
4. 4
   The Teams calling policy setting Cloud recording for calling (-AllowCloudRecordingForCalls) controls whether a user's 1:1 Teams call or PSTN call can be recorded.

   Configure call recording, transcription, and captions in Teams · Enable call recording, first paragraph and Using PowerShell · Checked 2026-10-02
5. 5
   For a 1:1 call between internal parties, the person who recorded owns the file with full permissions and the other party gets read-only access without sharing or download; in a 1:1 call with an external party, the other party gets no access unless the owner shares it.

   Teams meeting recording and transcript storage and permissions in OneDrive and SharePoint · Permissions or role-based access table, rows for 1:1 call · Checked 2026-10-02
6. 6
   The Teams calling policy Transcription setting (-AllowTranscriptionForCalling) controls post-call transcripts and is off by default.

   Configure call recording, transcription, and captions in Teams · Enable call transcription, first paragraph · Checked 2026-10-02
7. 7
   The default value of the Copilot setting in Teams calling policy is Enabled (On), which lets call participants use Copilot with or without transcription.

   Manage Microsoft Copilot in Teams calls · Configure Copilot for Teams calls, settings behaviour table, row On / Enabled · Checked 2026-10-02
8. 8
   Microsoft's 'have a calling plan' wording for PSTN Copilot and recap probably means any PSTN connectivity (Calling Plan, Operator Connect or Direct Routing) rather than strictly a Microsoft Calling Plan, but no Microsoft page read states this explicitly.inferred

   Overview of AI in Microsoft Teams · AI features included with Teams Premium > Intelligent call and meeting recap bullet ('if they're connected to the PSTN', linking to PSTN connectivity options) · Checked 2026-10-02
9. 9
   Teams calling policies control Copilot in one-to-one and group calls, while Teams meeting policies control Copilot in scheduled meetings and Meet now.

   Manage Microsoft Copilot in Teams calls · Overview > During and after the call, Important callout · Checked 2026-10-02
10. 10
    The Set-CsTeamsCallingPolicy cmdlet reference documents -Copilot as a string parameter with valid values Enabled, EnabledWithTranscript and Disabled and a default of Enabled.

    Set-CsTeamsCallingPolicy (MicrosoftTeams) · Parameters > -Copilot · Checked 2026-10-02
11. 11
    Microsoft's call recording admin page describes the call recording agreement (explicit consent) policy as operational: when on, the other participant is muted until they consent, and each participant's consent choice appears in the Purview audit log.disputed

    Configure call recording, transcription, and captions in Teams · Require participant agreement for recording and transcription, paragraphs 1-2 · Checked 2026-10-02
12. 12
    Explicit recording consent is not supported for call queue calls.

    Configure call recording, transcription, and captions in Teams · Require participant agreement for recording and transcription, Note · Checked 2026-10-02
13. 13
    The Set-CsTeamsCallingPolicy reference says the -ExplicitRecordingConsent parameter (default Disabled), which requires explicit consent before recording 1:1 PSTN or Teams calls, has not been released yet and has no effect.disputed

    Set-CsTeamsCallingPolicy (MicrosoftTeams) · Parameters > -ExplicitRecordingConsent, Note · Checked 2026-10-02
14. 14
    With the calling policy Copilot setting Disabled, Copilot is unavailable during the call, but if transcription was started the transcript is still available after the call.

    Manage Microsoft Copilot in Teams calls · Overview, mode table rows for Disabled · Checked 2026-10-02
15. 15
    The calling-policy option for Copilot only during the call applies to Teams calls only, not to Teams meetings or events.

    Manage Microsoft Copilot in Teams calls · Overview > Only during the call, third paragraph · Checked 2026-10-02
16. 16
    To limit Copilot to during the call only, the admin turns Copilot on and turns transcription off in the Teams calling policy; after the call, transcription and Copilot content generated during it are not retained.

    Manage Microsoft Copilot in Teams calls · Overview > Only during the call, first paragraph · Checked 2026-10-02
17. 17
    Microsoft's admin page for Copilot in calls states that, in during-only mode, the information exchanged between the user and Copilot during the call is not saved after the call ends.disputed

    Manage Microsoft Copilot in Teams calls · Overview > Only during the call, second paragraph · Checked 2026-10-02
18. 18
    In during-only mode, once one Copilot-licensed user selects the Copilot button during the call, Copilot runs for all licensed users in that call, relying on speech-to-text data that isn't saved after the call ends.

    Manage Microsoft Copilot in Teams calls · Overview > Only during the call, second paragraph · Checked 2026-10-02
19. 19
    In end-to-end encrypted Teams one-to-one calls, live captions and transcription and recording are unavailable because the service can't decrypt media.

    Manage end-to-end encryption for Microsoft Teams meetings and one-to-one calls · Features that become unavailable when end-to-end encryption is enabled, table rows 1-2 · Checked 2026-10-02
20. 20
    With EnabledWithTranscript, users can use Copilot only after a licensed user starts transcription during the call; if transcription is not started, users don't see the Copilot option and no transcript exists after the call.

    Manage Microsoft Copilot in Teams calls · Configure Copilot for Teams calls, settings behaviour table, row On with saved transcript required · Checked 2026-10-02
21. 21
    If a 1:1 call becomes a group call by adding a participant, the recording, transcript and related content stay associated with the original 1:1 chat and the added participants cannot access it after the call; Microsoft lists this as a known limitation.

    Manage Microsoft Copilot in Teams calls · Overview > During and after the call, Important callout, second paragraph · Checked 2026-10-02
22. 22
    Intelligent Call Delegation (formerly titled Copilot Call Delegation) is an AI voice agent that answers and screens a user's incoming Teams calls; it is offered through the Microsoft Copilot Frontier early-access program and requires a Microsoft Copilot license per user.

    Use Intelligent Call Delegation in Microsoft Teams · Opening section and requirements · Checked 2026-10-02
23. 23
    Intelligent Call Delegation has a 4-minute call-length limit and a 15,000-minute monthly usage limit per tenant, and works only when the Teams app language is English.

    Use Intelligent Call Delegation in Microsoft Teams · Limitations section · Checked 2026-10-02
24. 24
    The calling-policy parameter -AllowMeetingKnowledgeGeneration (default True) controls whether meeting knowledge generation is allowed for calls when the user starts recording, transcription or Copilot, but the reference says it is not fully released and has no effect yet.

    Set-CsTeamsCallingPolicy (MicrosoftTeams) · Parameters > -AllowMeetingKnowledgeGeneration · Checked 2026-10-02
25. 25
    Copilot in Teams calls requires users to have a Microsoft 365 subscription that includes Teams, or a Microsoft 365 (no Teams) subscription with a separate Teams license.

    Manage Microsoft Copilot in Teams calls · Prerequisites > Licensing, bullet 1 · Checked 2026-10-02
26. 26
    For Copilot in 1:1 Teams calls, intended users need an add-on Microsoft Copilot license.

    Manage Microsoft Copilot in Teams calls · Prerequisites > Licensing, bullet 2 · Checked 2026-10-02
27. 27
    For Copilot in PSTN calls, users additionally need a Teams Phone license, and Microsoft's page also says they must 'have a calling plan'.

    Manage Microsoft Copilot in Teams calls · Prerequisites > Licensing, bullet 3 · Checked 2026-10-02
28. 28
    The Copilot setting in Teams meeting policy defaults to EnabledWithTranscript and also offers EnabledWithTranscriptDefaultOn, unlike the calling policy whose default is Enabled.

    Manage Microsoft Copilot in Teams meetings and events · Manage Copilot for Teams meetings and events, settings table · Checked 2026-10-02
29. 29
    Microsoft's meetings admin page states that Microsoft Copilot in Teams isn't currently available for GCC High.

    Manage Microsoft Copilot in Teams meetings and events · Overview, Note after the end-to-end encryption Important callout · Checked 2026-10-02
30. 30
    When Copilot is used without transcription or recording, Copilot is not available afterwards in the VoIP call's chat thread or in the Calls app call history unless someone turned on transcription or recording during the call.

    Use Copilot without transcribing or recording a Teams meeting or call · What happens after the call section · Checked 2026-10-02
31. 31
    In Copilot-without-transcription mode, a licensed external participant who joins the call cannot interact with Copilot.

    Use Copilot without transcribing or recording a Teams meeting or call · Who can use it / limitations section · Checked 2026-10-02
32. 32
    Copilot in Teams calls is not available in end-to-end encrypted calls.

    Manage Microsoft Copilot in Teams calls · Overview > Only during the call, final Important callout · Checked 2026-10-02
33. 33
    On Teams phone devices, users can use Copilot only when the calling policy has Copilot set to EnabledWithTranscript or has Cloud recording for calling enabled.

    Manage Copilot for Teams phones · Configure Copilot on Teams phones > Step 2: Enable transcription or recording during calls · Checked 2026-10-02
34. 34
    On Teams phone devices, a user transferring a call can choose to generate and send an AI call summary that the transferee sees after accepting; Copilot generates no summary unless transcription or recording is on.

    Manage Copilot for Teams phones · Copilot in Call Transfers, paragraph and Important callout; Call experience > Copilot in Call Transfers · Checked 2026-10-02
35. 35
    The Copilot setting in Teams calling policy has three Teams admin center values (On, On with saved transcript required, Off) that map to the PowerShell -Copilot values Enabled, EnabledWithTranscript and Disabled.

    Manage Microsoft Copilot in Teams calls · Configure Copilot for Teams calls, settings behaviour table · Checked 2026-10-02
36. 36
    In during-and-after mode, licensed users can return after the call to the Copilot insights, summaries and recap, and whether they can still reach the transcript or recording depends on the organization's retention settings.

    Manage Microsoft Copilot in Teams calls · Overview > During and after the call, second paragraph · Checked 2026-10-02
37. 37
    Each call participant who has a Microsoft Copilot license can privately interact with Copilot during a Teams call using natural-language prompts.

    Manage Microsoft Copilot in Teams calls · Overview, first paragraph · Checked 2026-10-02
38. 38
    Microsoft's end-user article on using Copilot without transcription in a meeting or call states that Copilot prompts and responses may be retained under the organization's Microsoft Purview retention policies and are discoverable with eDiscovery tools.disputed

    Use Copilot without transcribing or recording a Teams meeting or call · Compliance note near end of article · Checked 2026-10-02
39. 39
    Microsoft's documented PowerShell for requiring transcription for Copilot in calls and turning on call transcription is Set-CsTeamsCallingPolicy -Identity <policy> -Copilot EnabledWithTranscript -AllowTranscriptionForCalling $true.

    Manage Microsoft Copilot in Teams calls · Configure Copilot for Teams calls > Using PowerShell, third code block · Checked 2026-10-02
40. 40
    For Purview retention, data from Copilot and other generative AI messages is stored in a hidden folder in the Exchange mailbox of the user who runs the AI app, and it is searchable with eDiscovery tools until permanently deleted.

    Learn about retention for Copilot and AI apps · How retention works with AI apps, paragraphs 2 and the Note · Checked 2026-10-02
41. 41
    Purview retention for Microsoft 365 Copilot interactions is now separate from Teams chats; newly created retention policies use the Microsoft Copilot experiences location instead of the former combined Teams chats and Copilot interactions location.

    Learn about retention for Copilot and AI apps · Opening Note · Checked 2026-10-02
42. 42
    Intelligent recap supports PSTN, 1:1 and group peer-to-peer calls; audio recap is available only for scheduled meetings, not calls.

    Intelligent recap for Teams calls, meetings, and events · Supported meetings and call types · Checked 2026-10-02
43. 43
    The end-user guide says opening the call recap from the Teams chat works only for VoIP calls with people in the same organization or in trusted organizations.

    Get started with Microsoft Copilot in Teams Phone · After the call / recap section · Checked 2026-10-02
44. 44
    Intelligent recap data resides in the geographic region associated with the Microsoft 365 organization, and intelligent recap is multi-geo capable.

    Data, privacy, and security for intelligent recap in Teams Premium · How Microsoft uses data to provide intelligent recap, fourth paragraph · Checked 2026-10-02
45. 45
    Intelligent recap for Teams calls requires either a Teams Premium license or a Microsoft Copilot license, on top of a Microsoft 365 subscription with Teams.

    Intelligent recap for Teams calls, meetings, and events · Prerequisites > Licensing, bullets 1-2 · Checked 2026-10-02
46. 46
    The end-user guide says a call must have been transcribed or recorded for the user to access its Recap.

    Get started with Microsoft Copilot in Teams Phone · After the call / recap section · Checked 2026-10-02
47. 47
    Microsoft states that customer data used for intelligent recap is not logged or used for AI model training or testing.

    Data, privacy, and security for intelligent recap in Teams Premium · How Microsoft uses data to provide intelligent recap, first sentence · Checked 2026-10-02
48. 48
    For PSTN calls, intelligent recap provides AI-generated notes and recommended tasks, reached through the Recap button in the Teams Calls app.

    Intelligent recap for Teams calls, meetings, and events · Intelligent call recap > PSTN calls · Checked 2026-10-02
49. 49
    For intelligent recap of PSTN calls, users also need a Teams Phone license, and Microsoft's page also says they must 'have a calling plan'.

    Intelligent recap for Teams calls, meetings, and events · Prerequisites > Licensing, bullet 3 · Checked 2026-10-02
50. 50
    Microsoft's intelligent recap privacy page describes where recap artifacts are stored (Exchange folders in participant mailboxes, OneDrive or SharePoint with the recording) for meetings only; it is an inference that call recap follows the same model.inferred

    Data, privacy, and security for intelligent recap in Teams Premium · What content is used to provide intelligent recap and where is it stored? table · Checked 2026-10-02
51. 51
    Intelligent recap requires transcription: for PSTN and 1:1 peer-to-peer VoIP calls it is turned on in the calling policy, while for group VoIP calls (and meetings) it is turned on through meeting transcription settings.

    Intelligent recap for Teams calls, meetings, and events · Prerequisites > Policies > Transcription · Checked 2026-10-02
52. 52
    After a transcribed or recorded call, users open the AI summary by hovering over the call in the Teams Calls app and selecting View summary, which leads to a detailed recap with transcript, AI notes and follow-up tasks.

    Get started with Microsoft Copilot in Teams Phone · After the call / recap section · Checked 2026-10-02
53. 53
    For 1:1 and group peer-to-peer VoIP calls, intelligent recap provides AI-generated notes, recommended tasks, speakers, topics, mentions and chapters, through the Recap button in the call's chat or the call details in the Calls app.

    Intelligent recap for Teams calls, meetings, and events · Intelligent call recap > 1:1 peer-to-peer and group VoIP calls · Checked 2026-10-02
54. 54
    Microsoft's end-user guide says Copilot in Teams Phone supports VoIP calls, PSTN calls, and calls made on Teams phone devices.

    Get started with Microsoft Copilot in Teams Phone · Requirements / opening section · Checked 2026-10-02
55. 55
    In the Teams admin center, the Copilot setting for calls is under Voice > Calling policies, in an existing or new policy.

    Manage Microsoft Copilot in Teams calls · Configure Copilot for Teams calls > Using the Teams admin center, steps 1-5 · Checked 2026-10-02
56. 56
    For Copilot to be usable after a PSTN or 1:1 peer-to-peer VoIP call, transcription must be turned on in the Teams calling policy; otherwise Copilot is available only during the call, depending on the Copilot setting.

    Manage Microsoft Copilot in Teams calls · Prerequisites > Policies > Transcription · Checked 2026-10-02
57. 57
    Copilot in Teams calls has two modes: available during and after the call, or available only during the call.

    Manage Microsoft Copilot in Teams calls · Overview, list of two modes · Checked 2026-10-02

Documents

Cite this page

WarmTransfer. (2026, October 2). Copilot and intelligent recap for Teams Phone calls. WarmTransfer. https://warmtransfer.net/knowledge/teams-phone-copilot

@misc{warmtransfer-teams-phone-copilot,
  title  = {Copilot and intelligent recap for Teams Phone calls},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/teams-phone-copilot},
  note   = {Verified 2026-10-02}
}