Cisco states that the 1095 day default applies only to the data retention policy, that storage usage is billed separately under the customer's contract, and that the customer should review their agreement for storage entitlements and cost implications.
Checked 2026-09-05
The 1,095-days default applies only to the data retention policy. Storage usage is billed separately according to the terms outlined in your organization's contract.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- retention deletion and data lifecycle
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Manage Retention and Purge Recordings and Transcripts in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Key Features, note under Default Retention
Cite this note
APA
WarmTransfer. (2026, September 5). Webex Contact Center recording and contact data retention: source note wxcc-ret-policy-is-not-storage-entitlement. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-ret-policy-is-not-storage-entitlement
BibTeX
@misc{warmtransfer-claim-wxcc-ret-policy-is-not-storage-entitlement,
title = {Webex Contact Center recording and contact data retention: source note wxcc-ret-policy-is-not-storage-entitlement},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-ret-policy-is-not-storage-entitlement},
note = {Source note wxcc-ret-policy-is-not-storage-entitlement, checked 2026-09-05}
}