Source note · Planning a contact center platform migration
Webex Contact Center keeps voice recordings and transcripts for 1095 days by default in new organizations; in existing organizations they are kept indefinitely until an administrator sets a period. The configurable range is 7 to 3600 days.
Checked 2026-09-25
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- reporting and data retention
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- article updated 2026-06-04
- Checked
- 2026-09-25
Sources
- Manage Retention and Purge Recordings and Transcripts in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · default retention and configuration sections
Cite this note
APA
WarmTransfer. (2026, September 25). Planning a contact center platform migration: source note contact-center-migration-planning-wxcc-recording-retention. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-migration-planning-wxcc-recording-retention
BibTeX
@misc{warmtransfer-claim-contact-center-migration-planning-wxcc-recording-retention,
title = {Planning a contact center platform migration: source note contact-center-migration-planning-wxcc-recording-retention},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-migration-planning-wxcc-recording-retention},
note = {Source note contact-center-migration-planning-wxcc-recording-retention, checked 2026-09-25}
}