The 30-day cloud recording storage default stated in Cisco's 2021 Unified CCX transition guide is not supported by any current source; the current documented default is 1095 days for a new organisation, configurable from 7 to 3600 days.
inferred · Checked 2026-09-05
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- retention deletion and data lifecycle
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Status
- inferred
- Checked
- 2026-09-05
Sources
- Manage Retention and Purge Recordings and Transcripts in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Key Features and Setting the retention period, against the September 2021 transition guide
Cite this note
APA
WarmTransfer. (2026, September 5). Webex Contact Center recording and contact data retention: source note wxcc-ret-2021-thirty-day-default-superseded. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-ret-2021-thirty-day-default-superseded
BibTeX
@misc{warmtransfer-claim-wxcc-ret-2021-thirty-day-default-superseded,
title = {Webex Contact Center recording and contact data retention: source note wxcc-ret-2021-thirty-day-default-superseded},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-ret-2021-thirty-day-default-superseded},
note = {Source note wxcc-ret-2021-thirty-day-default-superseded, checked 2026-09-05}
}