Cisco states that a single retention period applies to both call recordings and transcripts.
disputed · Checked 2026-09-05
Administrators can set a single retention period that applies to both call recordings and transcripts.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- retention deletion and data lifecycle
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Status
- disputed
- Checked
- 2026-09-05
Sources
- Manage Retention and Purge Recordings and Transcripts in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Key Features, Unified Retention Setting
Cite this note
APA
WarmTransfer. (2026, September 5). Webex Contact Center recording and contact data retention: source note wxcc-ret-single-period-covers-recordings-and-transcripts. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-ret-single-period-covers-recordings-and-transcripts
BibTeX
@misc{warmtransfer-claim-wxcc-ret-single-period-covers-recordings-and-transcripts,
title = {Webex Contact Center recording and contact data retention: source note wxcc-ret-single-period-covers-recordings-and-transcripts},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-ret-single-period-covers-recordings-and-transcripts},
note = {Source note wxcc-ret-single-period-covers-recordings-and-transcripts, checked 2026-09-05}
}