Source note · Provisioning Webex WFO workforce management and quality management for Webex Contact Center
Webex Contact Center recording and transcript retention is set in Control Hub under Organization Settings > Retention policies with a range of 7 to 3600 days and a default of 1095 days for new organisations.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- recording retention
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Manage Retention and Purge Recordings and Transcripts in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Retention period section
Cite this note
APA
WarmTransfer. (2026, October 1). Provisioning Webex WFO workforce management and quality management for Webex Contact Center: source note wxcc-wfo-provisioning-setup-wxcc-retention-range-default. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-wfo-provisioning-setup-wxcc-retention-range-default
BibTeX
@misc{warmtransfer-claim-wxcc-wfo-provisioning-setup-wxcc-retention-range-default,
title = {Provisioning Webex WFO workforce management and quality management for Webex Contact Center: source note wxcc-wfo-provisioning-setup-wxcc-retention-range-default},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-wfo-provisioning-setup-wxcc-retention-range-default},
note = {Source note wxcc-wfo-provisioning-setup-wxcc-retention-range-default, checked 2026-10-01}
}