Source note · GDPR for contact centers and call recording
In Webex Contact Center, existing organisations keep recordings indefinitely until an administrator configures a retention period.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- recording-retention
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Manage Retention and Purge Recordings and Transcripts in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · section on default retention periods
Cite this note
APA
WarmTransfer. (2026, October 1). GDPR for contact centers and call recording: source note gdpr-contact-center-wxcc-retention-existing-orgs. WarmTransfer. https://warmtransfer.net/knowledge/claims/gdpr-contact-center-wxcc-retention-existing-orgs
BibTeX
@misc{warmtransfer-claim-gdpr-contact-center-wxcc-retention-existing-orgs,
title = {GDPR for contact centers and call recording: source note gdpr-contact-center-wxcc-retention-existing-orgs},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/gdpr-contact-center-wxcc-retention-existing-orgs},
note = {Source note gdpr-contact-center-wxcc-retention-existing-orgs, checked 2026-10-01}
}