Webex Contact Center voice recording and transcript retention defaults to indefinite for an existing organisation until an administrator sets a period, and to 1095 days for a new organisation.
Checked 2026-09-05
The default setting for existing organizations is indefinite until the administrator configures a specific retention period, whereas for a new organization, it's 1095 days.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- retention deletion and data lifecycle
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Manage Retention and Purge Recordings and Transcripts in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Key Features, Default Retention
Cite this note
APA
WarmTransfer. (2026, September 5). Webex Contact Center recording and contact data retention: source note wxcc-ret-default-1095-days-new-orgs. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-ret-default-1095-days-new-orgs
BibTeX
@misc{warmtransfer-claim-wxcc-ret-default-1095-days-new-orgs,
title = {Webex Contact Center recording and contact data retention: source note wxcc-ret-default-1095-days-new-orgs},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-ret-default-1095-days-new-orgs},
note = {Source note wxcc-ret-default-1095-days-new-orgs, checked 2026-09-05}
}