Source note · Troubleshooting missing Webex Calling call recordings
Since a 3 September 2025 What's new entry, Webex Calling Customer Assist can record calls to or from Customer Assist call queues at queue level, and Full Administrators and Compliance Officers can access those recordings.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Calling
- Subsystem
- call-recording
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- from 2025-09-03
- Checked
- 2026-10-02
Sources
- What's new in Webex Calling — Cisco Systems · tier 2 current vendor documentation · September 2025: September 3, 2025 entry 'Webex Calling Customer Assist: Call queue call recording'
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting missing Webex Calling call recordings: source note webex-calling-call-recording-troubleshooting-ca-queue-rec. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-calling-call-recording-troubleshooting-ca-queue-rec
BibTeX
@misc{warmtransfer-claim-webex-calling-call-recording-troubleshooting-ca-queue-rec,
title = {Troubleshooting missing Webex Calling call recordings: source note webex-calling-call-recording-troubleshooting-ca-queue-rec},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-calling-call-recording-troubleshooting-ca-queue-rec},
note = {Source note webex-calling-call-recording-troubleshooting-ca-queue-rec, checked 2026-10-02}
}