Source note · Setting up Webex Customer Assist on Webex Calling
The Customer Assist Queue Stats and Queue Agent Stats reports include outbound and call back data.
Checked 2026-10-01
The Customer Assist Queue Stats and Queue Agent Stats reports now include outbound and call back data.
- Vendor
- Cisco
- Product
- Webex Calling Customer Assist
- Subsystem
- analytics
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- 2026-06 onward
- Checked
- 2026-10-01
Sources
- What's new in Webex Calling — Cisco Systems · tier 2 current vendor documentation · July 28, 2026 / Outbound and call back data added to Customer Assist reports
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up Webex Customer Assist on Webex Calling: source note webex-customer-assist-setup-reports-outbound. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-customer-assist-setup-reports-outbound
BibTeX
@misc{warmtransfer-claim-webex-customer-assist-setup-reports-outbound,
title = {Setting up Webex Customer Assist on Webex Calling: source note webex-customer-assist-setup-reports-outbound},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-customer-assist-setup-reports-outbound},
note = {Source note webex-customer-assist-setup-reports-outbound, checked 2026-10-01}
}