Source note · Setting up Webex Customer Assist on Webex Calling
When a Customer Assist queue is enabled for recording, its calls are recorded whether or not the individual agent has recording enabled.
Checked 2026-10-01
When a queue is enabled for recordings, the calls are recorded regardless of whether the individual agent has recording enabled.
- Vendor
- Cisco
- Product
- Webex Calling Customer Assist
- Subsystem
- recording
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- 2026-06 onward
- Checked
- 2026-10-01
Sources
- What's new in Webex Calling — Cisco Systems · tier 2 current vendor documentation · June 18, 2026 / Customer Assist: Call queue call recording
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up Webex Customer Assist on Webex Calling: source note webex-customer-assist-setup-queue-recording. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-customer-assist-setup-queue-recording
BibTeX
@misc{warmtransfer-claim-webex-customer-assist-setup-queue-recording,
title = {Setting up Webex Customer Assist on Webex Calling: source note webex-customer-assist-setup-queue-recording},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-customer-assist-setup-queue-recording},
note = {Source note webex-customer-assist-setup-queue-recording, checked 2026-10-01}
}