Source note · Setting up Webex Customer Assist on Webex Calling

Webex Customer Experience Essentials was renamed Webex Calling Customer Assist, and existing Essentials licenses, agents, supervisors and queues moved to Customer Assist automatically.

Checked 2026-10-01

All the existing Customer Experience Essentials licenses, agents, supervisors, and queues are automatically moved to Customer Assist.

Vendor: Cisco
Product: Webex Calling Customer Assist
Subsystem: licensing
Deployment: multi-tenant
Region: not restricted
Release range: 2025-05 onward
Checked: 2026-10-01

Sources

What's new in Webex Calling — Cisco Systems · tier 2 current vendor documentation · May 15, 2025 / Webex Customer Experience Essentials is now Webex Calling Customer Assist

Cite this note

APA

WarmTransfer. (2026, October 1). Setting up Webex Customer Assist on Webex Calling: source note webex-customer-assist-setup-renamed-from-cxe. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-customer-assist-setup-renamed-from-cxe

BibTeX

@misc{warmtransfer-claim-webex-customer-assist-setup-renamed-from-cxe,
  title  = {Setting up Webex Customer Assist on Webex Calling: source note webex-customer-assist-setup-renamed-from-cxe},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/webex-customer-assist-setup-renamed-from-cxe},
  note   = {Source note webex-customer-assist-setup-renamed-from-cxe, checked 2026-10-01}
}

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