Source note · Setting up Webex Customer Assist on Webex Calling
Auto answer for Customer Assist agents was announced in What's new in Webex Calling in September 2026 and is driven by administrator configuration.
Checked 2026-10-01
Customer Assist agents can have calls from the call queue automatically answered based on the administrator's configuration.
- Vendor
- Cisco
- Product
- Webex Calling Customer Assist
- Subsystem
- auto answer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- 2026-09 onward
- Checked
- 2026-10-01
Sources
- What's new in Webex Calling — Cisco Systems · tier 2 current vendor documentation · September 15, 2026 and September 29, 2026 / Auto Answer capability for Customer Assist agents
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up Webex Customer Assist on Webex Calling: source note webex-customer-assist-setup-auto-answer-release. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-customer-assist-setup-auto-answer-release
BibTeX
@misc{warmtransfer-claim-webex-customer-assist-setup-auto-answer-release,
title = {Setting up Webex Customer Assist on Webex Calling: source note webex-customer-assist-setup-auto-answer-release},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-customer-assist-setup-auto-answer-release},
note = {Source note webex-customer-assist-setup-auto-answer-release, checked 2026-10-01}
}