Webex AI Agent Studio Administration guide

Publisher

Cisco Webex

URL

https://help.webex.com/article/ncs9r37/Webex-AI-Agent-Studio-Administration-guide

Published

2026-09-25

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco copyright; no-redistribution; short excerpts and locators only

Source notes citing this source

• An autonomous agent action's fulfillment is configured by choosing a service and flow configured in Webex Connect; MCP client and custom transfer are the other action configuration types. in context
• Action slot filling is configured as entities with a name, a type of string, integer, number, boolean, array or object, a description and examples, entered in a table or a JSON editor. in context
• An autonomous agent can have at most 10 actions. in context
• An organisation can create up to 100 AI agents in AI Agent Studio, counting scripted and autonomous agents together. in context
• AI Agent Studio offers autonomous agents, which pursue defined goals using predefined actions and a knowledge base, and scripted agents, which follow predefined rules and answer from a user-created training corpus. in context
• The AI transparency message is enabled by default for new agents and plays before the welcome message on voice or in the first response on digital. in context
• An agent can be tested in AI Agent Studio's chat preview by typing a query, and voice preview shows a live transcript and supports barge-in. in context
• An agent is created from the dashboard with + Create agent, either from a template or from scratch, and an autonomous agent requires an agent name, a system ID and an AI engine. in context
• A custom transfer action exits the Virtual Agent V2 activity through its escalated path with metadata the flow can use to orchestrate the next step. in context
• A custom transfer action has an action name, a natural-language transfer condition, a transfer visibility setting for announced or silent transfer, and optional input entities. in context
• Deleting an AI agent in AI Agent Studio permanently removes it from the system. in context
• An autonomous agent's Agent handover action is enabled by default, letting it escalate to a human agent, and can be disabled with its toggle. in context
• Knowledge base file uploads accept .xlsx, .xls, .csv, .pdf, .docx, .doc and .txt files. in context
• A knowledge base holds at most 100 files and 2 GB in total, each file at most 10 MB, .txt files at most 2 MB, and PDFs at most 300 pages. in context
• A knowledge base is linked to an agent on the Configurations > Knowledge tab, and Cisco recommends choosing one in the same language as the agent. in context
• Cisco instructs administrators not to upload PCI data, personally identifiable information or protected health information to a knowledge base, and makes the customer responsible for uploaded content. in context
• A knowledge source is added from the Knowledge icon in the left navigation with Add source, choosing Files, Articles or Websites. in context
• For Webex Contact Center, using Webex AI Agent requires the AI Agent add-on for the Flex 3.0 Contact Center license. in context
• An agent is published with Publish on its configuration page and a version name, and the History page shows configuration change records. in context
• The Sessions view lists sessions and can hide test sessions and filter to sessions where agent handover occurred, an error occurred or a response was downvoted. in context
• Webex AI Agent Studio is reached from Control Hub at Services > Contact Center > Customer experience > AI Agent, or from Webex Connect through the App Tray menu. in context
• Full Administrators have full AI Agent Studio access including transcripts; Contact Center Service Administrators have full access except transcripts; Read-only Administrators and Supervisors have read-only access without transcripts. in context
• Voice preview of an AI agent is available only when AI Agent Studio is opened through Control Hub. in context

Cite this source record

APA

WarmTransfer. (2026, September 25). Webex AI Agent Studio Administration guide. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-ncs9r37-wxcc-ai-agent-studio-admin-b

BibTeX

@misc{warmtransfer-cisco-help-ncs9r37-wxcc-ai-agent-studio-admin-b,
  title  = {Webex AI Agent Studio Administration guide},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-ncs9r37-wxcc-ai-agent-studio-admin-b},
  note   = {Cisco Webex, accessed 2026-09-30}
}