Source note · Adding a Webex AI Agent to a Webex Contact Center flow
A knowledge base is linked to an agent on the Configurations > Knowledge tab, and Cisco recommends choosing one in the same language as the agent.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex AI Agent Studio
- Subsystem
- knowledge base
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Webex AI Agent Studio Administration guide — Cisco Webex · tier 2 current vendor documentation · Configure knowledge base section
Cite this note
APA
WarmTransfer. (2026, September 30). Adding a Webex AI Agent to a Webex Contact Center flow: source note wxcc-virtual-agent-setup-kb-link-agent. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-virtual-agent-setup-kb-link-agent
BibTeX
@misc{warmtransfer-claim-wxcc-virtual-agent-setup-kb-link-agent,
title = {Adding a Webex AI Agent to a Webex Contact Center flow: source note wxcc-virtual-agent-setup-kb-link-agent},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-virtual-agent-setup-kb-link-agent},
note = {Source note wxcc-virtual-agent-setup-kb-link-agent, checked 2026-09-30}
}