Source note · Adding a Webex AI Agent to a Webex Contact Center flow
An autonomous agent's Agent handover action is enabled by default, letting it escalate to a human agent, and can be disabled with its toggle.
Checked 2026-09-30
The Agent handover action is enabled by default allowing the AI agent to escalate the conversation to a human agent.
- Vendor
- Cisco
- Product
- Webex AI Agent Studio
- Subsystem
- escalation
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Webex AI Agent Studio Administration guide — Cisco Webex · tier 2 current vendor documentation · Add actions to autonomous AI agent section
Cite this note
APA
WarmTransfer. (2026, September 30). Adding a Webex AI Agent to a Webex Contact Center flow: source note wxcc-virtual-agent-setup-handover-default-on. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-virtual-agent-setup-handover-default-on
BibTeX
@misc{warmtransfer-claim-wxcc-virtual-agent-setup-handover-default-on,
title = {Adding a Webex AI Agent to a Webex Contact Center flow: source note wxcc-virtual-agent-setup-handover-default-on},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-virtual-agent-setup-handover-default-on},
note = {Source note wxcc-virtual-agent-setup-handover-default-on, checked 2026-09-30}
}