The Webex AI Agent timeout between two DTMF digits can be set from 2 to 10 seconds and defaults to 5 seconds.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex AI Agent
- Subsystem
- AI Agent Studio
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Webex AI Agent Studio Administration guide — Cisco Webex · tier 2 current vendor documentation · DTMF input settings (Timeout between digits)
Cite this note
APA
WarmTransfer. (2026, October 2). Building IVR menus and collecting digits in Webex Contact Center flows: source note wxcc-ivr-menu-setup-ai-agent-digit-timeout. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-ivr-menu-setup-ai-agent-digit-timeout
BibTeX
@misc{warmtransfer-claim-wxcc-ivr-menu-setup-ai-agent-digit-timeout,
title = {Building IVR menus and collecting digits in Webex Contact Center flows: source note wxcc-ivr-menu-setup-ai-agent-digit-timeout},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-ivr-menu-setup-ai-agent-digit-timeout},
note = {Source note wxcc-ivr-menu-setup-ai-agent-digit-timeout, checked 2026-10-02}
}