The Webex AI Agent maximum DTMF input length can be set from 8 to 32 characters and defaults to 16.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex AI Agent
- Subsystem
- AI Agent Studio
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Webex AI Agent Studio Administration guide — Cisco Webex · tier 2 current vendor documentation · DTMF input settings (Max length)
Cite this note
APA
WarmTransfer. (2026, October 2). Building IVR menus and collecting digits in Webex Contact Center flows: source note wxcc-ivr-menu-setup-ai-agent-dtmf-max-length. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-ivr-menu-setup-ai-agent-dtmf-max-length
BibTeX
@misc{warmtransfer-claim-wxcc-ivr-menu-setup-ai-agent-dtmf-max-length,
title = {Building IVR menus and collecting digits in Webex Contact Center flows: source note wxcc-ivr-menu-setup-ai-agent-dtmf-max-length},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-ivr-menu-setup-ai-agent-dtmf-max-length},
note = {Source note wxcc-ivr-menu-setup-ai-agent-dtmf-max-length, checked 2026-10-02}
}