Source note · Adding a Webex AI Agent to a Webex Contact Center flow
A custom transfer action exits the Virtual Agent V2 activity through its escalated path with metadata the flow can use to orchestrate the next step.
Checked 2026-09-30
you exit out of the escalated path of the Virtual Agent V2 Activity in Flow Builder with metadata
- Vendor
- Cisco
- Product
- Webex AI Agent Studio
- Subsystem
- escalation
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Webex AI Agent Studio Administration guide — Cisco Webex · tier 2 current vendor documentation · Configure custom transfer action section
Cite this note
APA
WarmTransfer. (2026, September 30). Adding a Webex AI Agent to a Webex Contact Center flow: source note wxcc-virtual-agent-setup-custom-transfer-escalated. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-virtual-agent-setup-custom-transfer-escalated
BibTeX
@misc{warmtransfer-claim-wxcc-virtual-agent-setup-custom-transfer-escalated,
title = {Adding a Webex AI Agent to a Webex Contact Center flow: source note wxcc-virtual-agent-setup-custom-transfer-escalated},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-virtual-agent-setup-custom-transfer-escalated},
note = {Source note wxcc-virtual-agent-setup-custom-transfer-escalated, checked 2026-09-30}
}