Cisco's AI Assistant region table lists Voicea speech-to-text as Global for every region, with a footnote stating Voicea resides in europe-west1 Brussels Belgium and europe-west4 Amsterdam Netherlands, does processing only, and persists no data on Voicea deployment sites.
Checked 2026-09-04
Voicea resides in europe-west1/Brussels/Belgium and europe-west4/Amsterdam/Netherlands. Voicea does data processing only.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- AI data governance
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Checked
- 2026-09-04
Sources
- Data Security, Privacy, and Residency in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Data Residency for AI Assistant table, footnote marked with two asterisks
Cite this note
APA
WarmTransfer. (2026, September 4). Contact centre AI data residency retention and training boundaries: source note ai-dr-voicea-processes-in-belgium-and-netherlands. WarmTransfer. https://warmtransfer.net/knowledge/claims/ai-dr-voicea-processes-in-belgium-and-netherlands
BibTeX
@misc{warmtransfer-claim-ai-dr-voicea-processes-in-belgium-and-netherlands,
title = {Contact centre AI data residency retention and training boundaries: source note ai-dr-voicea-processes-in-belgium-and-netherlands},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ai-dr-voicea-processes-in-belgium-and-netherlands},
note = {Source note ai-dr-voicea-processes-in-belgium-and-netherlands, checked 2026-09-04}
}