Cisco's Webex Contact Center residency article names Deepgram and ElevenLabs as speech and transcription sub-processors, describing them as EU-based for certain tasks and stating 0 data retention after processing.
Checked 2026-09-04
ElevenLabs and Deepgram are used as EU-based sub-processors for certain speech and transcription tasks, always under strict contractual and technical controls, with zero data retention after processing.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- AI data governance
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Checked
- 2026-09-04
Sources
- Data Security, Privacy, and Residency in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Data Residency for AI Agents table; closing bullets
Cite this note
APA
WarmTransfer. (2026, September 4). Contact centre AI data residency retention and training boundaries: source note ai-dr-deepgram-elevenlabs-named-sub-processors. WarmTransfer. https://warmtransfer.net/knowledge/claims/ai-dr-deepgram-elevenlabs-named-sub-processors
BibTeX
@misc{warmtransfer-claim-ai-dr-deepgram-elevenlabs-named-sub-processors,
title = {Contact centre AI data residency retention and training boundaries: source note ai-dr-deepgram-elevenlabs-named-sub-processors},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ai-dr-deepgram-elevenlabs-named-sub-processors},
note = {Source note ai-dr-deepgram-elevenlabs-named-sub-processors, checked 2026-09-04}
}