Cisco's retention table gives operational logs a retention period of 90 days, held for troubleshooting and system health monitoring, and gives real-time audio and transcript a retention period of 0 days, purged immediately after the session ends.
Checked 2026-09-04
Real-time Audio/Transcript | 0 | Not stored | Purged immediately after the session ends. Operational Logs | 90 | Stored (SG) | Troubleshooting and system health monitoring.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- AI data governance
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Checked
- 2026-09-04
Sources
- Data Security, Privacy, and Residency in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Data Retention and Lifecycle Management table
Cite this note
APA
WarmTransfer. (2026, September 4). Contact centre AI data residency retention and training boundaries: source note ai-dr-operational-logs-90-days. WarmTransfer. https://warmtransfer.net/knowledge/claims/ai-dr-operational-logs-90-days
BibTeX
@misc{warmtransfer-claim-ai-dr-operational-logs-90-days,
title = {Contact centre AI data residency retention and training boundaries: source note ai-dr-operational-logs-90-days},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ai-dr-operational-logs-90-days},
note = {Source note ai-dr-operational-logs-90-days, checked 2026-09-04}
}