Cisco states that contractual and technical barriers ensure customer data, including prompts and audio, is never used to train, retrain or improve foundation models owned by sub-processors.
Checked 2026-09-04
We maintain strict contractual and technical barriers to ensure customer data—including prompts and audio—is never used to train, retrain, or improve foundation models owned by sub-processors.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- AI data governance
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Checked
- 2026-09-04
Sources
- Data Security, Privacy, and Residency in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Ephemeral Processing and Zero Retention, No Secondary Usage
Cite this note
APA
WarmTransfer. (2026, September 4). Contact centre AI data residency retention and training boundaries: source note ai-dr-no-secondary-usage-statement. WarmTransfer. https://warmtransfer.net/knowledge/claims/ai-dr-no-secondary-usage-statement
BibTeX
@misc{warmtransfer-claim-ai-dr-no-secondary-usage-statement,
title = {Contact centre AI data residency retention and training boundaries: source note ai-dr-no-secondary-usage-statement},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ai-dr-no-secondary-usage-statement},
note = {Source note ai-dr-no-secondary-usage-statement, checked 2026-09-04}
}