What's new for supervisors in Webex Contact Center

Publisher

Cisco Webex Help Center

URL

https://help.webex.com/en-us/article/o6f77s/What's-new-for-supervisors-in-Webex-Contact-Center

Published

2026-09-17

Updated

unknown

Accessed

2026-09-23

HTTP status

200

License

Cisco website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• Since December 19, 2025, Webex Contact Center can block calls from all active campaigns to one or more specified US ZIP codes. in context
• Since October 9, 2025, Webex Contact Center provides three APIs to automate Do Not Contact list management: add, remove, and check phone numbers. in context
• Cisco released a safe calling window setting for Webex Contact Center outbound campaigns on May 21, 2026, protecting recipient-local calling hours while campaigns start outreach earlier. in context
• Webex Contact Center Campaign Manager can infer a contact's time zone from a US ZIP code (released December 19, 2025) and, from March 31, 2026, lets supervisors choose postal code or telephone area code as the derivation method in field mapping. in context
• On 2026-06-03 Cisco released an enhanced Supervisor Desktop with a reorganised unified workspace, customisable landing pages and granular role-based access control. in context
• Since 2026-07-30 supervisors can schedule call monitoring sessions in advance from Supervisor Desktop, targeting a queue, team or agent, with recurring schedules. in context

Cite this source record

APA

WarmTransfer. (2026, September 17). What's new for supervisors in Webex Contact Center. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-o6f77s-whats-new-wxcc-supervisors

BibTeX

@misc{warmtransfer-cisco-help-o6f77s-whats-new-wxcc-supervisors,
  title  = {What's new for supervisors in Webex Contact Center},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-o6f77s-whats-new-wxcc-supervisors},
  note   = {Cisco Webex Help Center, accessed 2026-09-23}
}