A formula profile variable can combine other profile variables arithmetically; Cisco's service-level example defines Offered as Handled plus Abandoned and SL% as In SL divided by Offered.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center Analyzer
- Subsystem
- formulas
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- data model current; UI labels from 2020
- Checked
- 2026-09-30
Sources
- Create Analyzer Service Level Percentage Report — Cisco Systems · tier 2 current vendor documentation · Steps 7-8 and 11-12
Cite this note
APA
WarmTransfer. (2026, September 30). Building a custom Analyzer report in Webex Contact Center: source note wxcc-analyzer-custom-report-setup-formula-combine. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-analyzer-custom-report-setup-formula-combine
BibTeX
@misc{warmtransfer-claim-wxcc-analyzer-custom-report-setup-formula-combine,
title = {Building a custom Analyzer report in Webex Contact Center: source note wxcc-analyzer-custom-report-setup-formula-combine},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-analyzer-custom-report-setup-formula-combine},
note = {Source note wxcc-analyzer-custom-report-setup-formula-combine, checked 2026-09-30}
}