The CSR carries contact-level fields including termination type, queue duration in milliseconds, whether the contact was handled by an agent, and the last queue name.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- reporting data model
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- DataDictionary/CSR.md — WebexSamples (Cisco official GitHub organisation) · tier 3 vendor-maintained repositories · CSR.md, fields terminationType, queueDuration, isContactHandled, lastQueue.name
Cite this note
APA
WarmTransfer. (2026, September 30). Building a custom Analyzer report in Webex Contact Center: source note wxcc-analyzer-custom-report-setup-csr-fields. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-analyzer-custom-report-setup-csr-fields
BibTeX
@misc{warmtransfer-claim-wxcc-analyzer-custom-report-setup-csr-fields,
title = {Building a custom Analyzer report in Webex Contact Center: source note wxcc-analyzer-custom-report-setup-csr-fields},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-analyzer-custom-report-setup-csr-fields},
note = {Source note wxcc-analyzer-custom-report-setup-csr-fields, checked 2026-09-30}
}