Manage access in Webex Contact Center

Publisher

Cisco

URL

https://help.webex.com/en-us/article/n524f2m

Published

2026-08-20

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• A user profile grants the Analyzer module No Access, View or Edit, and only Edit gives full editing rights in Analyzer. in context
• Every user gets View access to stock reports, and that access cannot be changed. in context
• An Analyzer subfolder cannot have higher access than its parent folder, and lowering the Analyzer permission from Edit to View changes all subfolders to View. in context
• Granting Edit access to the Additional Supervisory permission reveals a list of supervisory functions that can be granted to the supervisor within Supervisor Desktop. in context
• The multimedia profile assigned to a user combined with the channel selections in the user profile determines which interaction types that user can take when signed in as an agent. in context
• User profiles are created in Control Hub under Contact Center > User Management > Access > User Profiles by clicking Create User Profile, entering a name and description and selecting the user profile type. in context
• When creating a user profile the administrator chooses Full Access or Custom Access and sets each permission to No Access, View or Edit. in context
• A Supervisor user profile has configuration permissions close to a Licensed Administrator but cannot access Tenant settings, which are reserved for the administrator. in context
• Webex Contact Center user profiles come in five types: Licensed Administrator, Unlicensed Administrator, Supervisor, Premium Agent and Standard Agent. in context
• For each resource type in a resource collection the administrator can include none, selected or all resources of that type. in context
• For a supervisor, View access to recordings in Webex Contact Center Control Hub allows both playing and downloading recordings. in context
• For a supervisor, View access to recordings in Supervisor Desktop allows playing recordings and viewing transcripts but not downloading them. in context

Cite this source record

APA

WarmTransfer. (2026, August 20). Manage access in Webex Contact Center. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-n524f2m-wxcc-user-profiles-b

BibTeX

@misc{warmtransfer-cisco-help-n524f2m-wxcc-user-profiles-b,
  title  = {Manage access in Webex Contact Center},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-n524f2m-wxcc-user-profiles-b},
  note   = {Cisco, accessed 2026-09-30}
}