Source note · Setting up WhatsApp as a Webex Contact Center channel
The sample templates include three global flows used across channels: Task Routed (adds the agent to the conversation), Task Modified (transfers and conferences) and Close Task (runs when the agent ends the contact).
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Connect
- Subsystem
- Flow Builder
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Flow Configuration using Sample Templates — Cisco Systems, Inc. (Webex Connect documentation) · tier 2 current vendor documentation · Global flows
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up WhatsApp as a Webex Contact Center channel: source note wxcc-whatsapp-channel-setup-global-task-flows. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-whatsapp-channel-setup-global-task-flows
BibTeX
@misc{warmtransfer-claim-wxcc-whatsapp-channel-setup-global-task-flows,
title = {Setting up WhatsApp as a Webex Contact Center channel: source note wxcc-whatsapp-channel-setup-global-task-flows},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-whatsapp-channel-setup-global-task-flows},
note = {Source note wxcc-whatsapp-channel-setup-global-task-flows, checked 2026-10-02}
}