Source note · Setting up WhatsApp as a Webex Contact Center channel
The Webex Contact Center flow templates do not support appending WhatsApp location messages to conversations. The documented workaround is to extract the latitude and longitude and send them as plain text, for example as a generated map URL.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Connect
- Subsystem
- Flow Builder
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Flow Configuration using Sample Templates — Cisco Systems, Inc. (Webex Connect documentation) · tier 2 current vendor documentation · Note on WhatsApp location messages
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up WhatsApp as a Webex Contact Center channel: source note wxcc-whatsapp-channel-setup-location-msg-workaround. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-whatsapp-channel-setup-location-msg-workaround
BibTeX
@misc{warmtransfer-claim-wxcc-whatsapp-channel-setup-location-msg-workaround,
title = {Setting up WhatsApp as a Webex Contact Center channel: source note wxcc-whatsapp-channel-setup-location-msg-workaround},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-whatsapp-channel-setup-location-msg-workaround},
note = {Source note wxcc-whatsapp-channel-setup-location-msg-workaround, checked 2026-10-02}
}