Alongside the per-channel inbound templates, the sample set includes 3 global flows: Task Routed, Task Modified and Close Task.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Connect
- Subsystem
- flow templates
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Flow Configuration using Sample Templates — Cisco Systems, Inc. (Webex Connect documentation) · tier 2 current vendor documentation · Getting the templates paragraph
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up chat and email and SMS channels in Webex Contact Center: source note wxcc-digital-channels-setup-global-flows. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-digital-channels-setup-global-flows
BibTeX
@misc{warmtransfer-claim-wxcc-digital-channels-setup-global-flows,
title = {Setting up chat and email and SMS channels in Webex Contact Center: source note wxcc-digital-channels-setup-global-flows},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-digital-channels-setup-global-flows},
note = {Source note wxcc-digital-channels-setup-global-flows, checked 2026-09-30}
}