Source note · Setting up WhatsApp as a Webex Contact Center channel
In the Queue Task node the administrator picks the queue from a dropdown. Queues are configured in Webex Contact Center and then mapped to the Webex Connect tenant.
Checked 2026-10-02
Queues are configured on the Cisco Webex Contact Center portal and then mapped to the Webex Connect tenant.
- Vendor
- Cisco
- Product
- Webex Connect
- Subsystem
- Flow Builder
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Flow Configuration using Sample Templates — Cisco Systems, Inc. (Webex Connect documentation) · tier 2 current vendor documentation · Queue Task configuration
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up WhatsApp as a Webex Contact Center channel: source note wxcc-whatsapp-channel-setup-queue-task-select-queue. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-whatsapp-channel-setup-queue-task-select-queue
BibTeX
@misc{warmtransfer-claim-wxcc-whatsapp-channel-setup-queue-task-select-queue,
title = {Setting up WhatsApp as a Webex Contact Center channel: source note wxcc-whatsapp-channel-setup-queue-task-select-queue},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-whatsapp-channel-setup-queue-task-select-queue},
note = {Source note wxcc-whatsapp-channel-setup-queue-task-select-queue, checked 2026-10-02}
}