For imported SMS template flows the start node must be configured with incoming message as the trigger, while the other channel templates configure their start nodes on import.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Connect
- Subsystem
- flow templates
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Flow Configuration using Sample Templates — Cisco Systems, Inc. (Webex Connect documentation) · tier 2 current vendor documentation · Configuring start nodes
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up chat and email and SMS channels in Webex Contact Center: source note wxcc-digital-channels-setup-sms-start-trigger. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-digital-channels-setup-sms-start-trigger
BibTeX
@misc{warmtransfer-claim-wxcc-digital-channels-setup-sms-start-trigger,
title = {Setting up chat and email and SMS channels in Webex Contact Center: source note wxcc-digital-channels-setup-sms-start-trigger},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-digital-channels-setup-sms-start-trigger},
note = {Source note wxcc-digital-channels-setup-sms-start-trigger, checked 2026-09-30}
}