Source note · Setting up WhatsApp as a Webex Contact Center channel
To import a sample flow, create a service in Webex Connect, open its Flows tab, choose Create Flow, name the flow, pick Upload a flow as the method, choose the template file and click Create.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Connect
- Subsystem
- Flow Builder
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Flow Configuration using Sample Templates — Cisco Systems, Inc. (Webex Connect documentation) · tier 2 current vendor documentation · Import a flow into a service
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up WhatsApp as a Webex Contact Center channel: source note wxcc-whatsapp-channel-setup-flow-import-upload. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-whatsapp-channel-setup-flow-import-upload
BibTeX
@misc{warmtransfer-claim-wxcc-whatsapp-channel-setup-flow-import-upload,
title = {Setting up WhatsApp as a Webex Contact Center channel: source note wxcc-whatsapp-channel-setup-flow-import-upload},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-whatsapp-channel-setup-flow-import-upload},
note = {Source note wxcc-whatsapp-channel-setup-flow-import-upload, checked 2026-10-02}
}