Claim record · Webex Connect digital channel flow orchestration
When a queued digital task is routed to an agent, Webex Connect receives a Task Routed event on a dedicated global Routed flow, an Add Participant to Conversation node adds the agent so the contact surfaces in Agent Desktop, and an optional Screen Pop node can display a URL to the agent.
fact · verified 2026-09-04
The Add Participant to Conversation node adds the agent as a participant to the conversation, then the agent gets notified through the Agent Desktop and can accept the contact.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Webex Connect digital flow orchestration
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-04
Sources
- Flow Configuration using Sample Templates — Cisco Systems, Inc. (Webex Connect documentation) · tier 2 current vendor documentation · Understanding Representative Flows, Routed Flow
Cite this claim
APA
WarmTransfer. (2026, September 4). Webex Connect digital channel flow orchestration: claim wxcc-cd-routed-flow-adds-participant-and-screen-pops. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-cd-routed-flow-adds-participant-and-screen-pops
BibTeX
@misc{warmtransfer-claim-wxcc-cd-routed-flow-adds-participant-and-screen-pops,
title = {Webex Connect digital channel flow orchestration: claim wxcc-cd-routed-flow-adds-participant-and-screen-pops},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-cd-routed-flow-adds-participant-and-screen-pops},
note = {Claim wxcc-cd-routed-flow-adds-participant-and-screen-pops, verified 2026-09-04}
}