Manage global variables

Publisher

Cisco Systems

URL

https://help.webex.com/en-us/article/ngfdsbi/Manage-global-variables

Published

2025-09-19

Updated

unknown

Accessed

2026-09-22

HTTP status

200

License

Cisco proprietary documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• A Webex Contact Center global variable can be shown on the agent Desktop with a custom label and, if Edit on Desktop is enabled, edited by the agent during the interaction with the change saved within that session. in context
• At most 100 Webex Contact Center global variables can be enabled for reporting at any one time. in context
• Webex Contact Center global variables are defined centrally in Control Hub under Flows > Global Variables and are available across flows. in context
• Cisco instructs administrators never to store secure data such as credit card numbers, personal identification numbers or social security numbers in Webex Contact Center global variables, because the values remain visible to users who can see historical records. in context
• A Webex Contact Center flow developer can map a global variable from the main flow to a local variable in a subflow, but cannot add global variables directly inside the subflow. in context
• Unified CCX script variables map onto Webex Contact Center flow variables, and only those promoted to global variables are provisionable in Control Hub, reportable in Analyzer or viewable on Agent Desktop. inferred in context
• A Webex Contact Center global variable can be made agent viewable so its value is shown on Agent Desktop, optionally with agent edit permission. in context
• Webex Contact Center global variables are custom variables defined in Control Hub that are accessible throughout a flow. in context
• A Webex Contact Center global variable can be made reportable so it appears in Analyzer, with a maximum of 100 variables enabled for reporting at any one time. in context

Cite this source record

APA

WarmTransfer. (2025, September 19). Manage global variables. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-ngfdsbi-wxcc-global-variables

BibTeX

@misc{warmtransfer-cisco-help-ngfdsbi-wxcc-global-variables,
  title  = {Manage global variables},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-ngfdsbi-wxcc-global-variables},
  note   = {Cisco Systems, accessed 2026-09-22}
}