Global variables are custom variables defined in Webex Contact Center in Control Hub that are accessible throughout a flow, used for example to hold caller-entered IVR data or agent-entered data.
Checked 2026-09-30
Global variables are custom variables that you define from Webex Contact Center control hub and these are accessible throughout a flow.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Global variables
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Manage global variables — Cisco Systems · tier 2 current vendor documentation · Manage global variables (introduction)
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up screen pops and CAD variables in Webex Contact Center: source note wxcc-screen-pop-setup-gv-definition. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-screen-pop-setup-gv-definition
BibTeX
@misc{warmtransfer-claim-wxcc-screen-pop-setup-gv-definition,
title = {Setting up screen pops and CAD variables in Webex Contact Center: source note wxcc-screen-pop-setup-gv-definition},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-screen-pop-setup-gv-definition},
note = {Source note wxcc-screen-pop-setup-gv-definition, checked 2026-09-30}
}