Global variables cannot be deleted, only deactivated when no flow uses them, and an inactive global variable cannot store data.
Checked 2026-10-02
You can't use an inactive global variable to store data.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Global variables
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Manage global variables — Cisco Systems · tier 2 current vendor documentation · Activate or deactivate a global variable
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center screen pops and empty CAD variables: source note wxcc-screen-pop-troubleshooting-gv-inactive. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-screen-pop-troubleshooting-gv-inactive
BibTeX
@misc{warmtransfer-claim-wxcc-screen-pop-troubleshooting-gv-inactive,
title = {Troubleshooting Webex Contact Center screen pops and empty CAD variables: source note wxcc-screen-pop-troubleshooting-gv-inactive},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-screen-pop-troubleshooting-gv-inactive},
note = {Source note wxcc-screen-pop-troubleshooting-gv-inactive, checked 2026-10-02}
}