The Edit on Desktop toggle on a global variable lets the agent edit its value during the interaction, and edits made on the Desktop are available to the flow.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Global variables
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Manage global variables — Cisco Systems · tier 2 current vendor documentation · Manage global variables > Desktop Settings > Edit on Desktop
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up screen pops and CAD variables in Webex Contact Center: source note wxcc-screen-pop-setup-gv-edit-on-desktop. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-screen-pop-setup-gv-edit-on-desktop
BibTeX
@misc{warmtransfer-claim-wxcc-screen-pop-setup-gv-edit-on-desktop,
title = {Setting up screen pops and CAD variables in Webex Contact Center: source note wxcc-screen-pop-setup-gv-edit-on-desktop},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-screen-pop-setup-gv-edit-on-desktop},
note = {Source note wxcc-screen-pop-setup-gv-edit-on-desktop, checked 2026-09-30}
}